Got questions? We’ve got answers! Here are some of the most common queries we receive from our amazing community. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly. We’re here to ensure your journey with us is as smooth and joyful as possible.
1. How do I place an order?
Simply find the treasures you love, add them to your cart, and follow the checkout process. It’s like a magical expedition, but you end up with fantastic finds delivered to your door!
2. What payment methods do you accept?
We accept all major credit cards, including PayPal. Secure and versatile payment options for all!
3. Is it safe to use my credit card on your site?
Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your details. It’s as secure as a treasure chest locked by magic.
4. Can I amend my order after placing it?
Caught a case of shopper’s indecision? No worries! If your order hasn’t been dispatched yet, just send us a message, and we’ll do our best to make the changes.
5. How can I track my order?
Once your order ships, we’ll send you a tracking link. Click it to see your order’s journey to your doorstep, step by step.
6. What is your returns policy?
Not in love with your purchase? You have 30 days to return it in its original condition for a full refund or exchange. Your happiness is our quest!
7. Do you offer international shipping?
Yes, we ship worldwide! Adventures and deliveries know no bounds at Chiody.
8. How long does delivery take?
Delivery times vary by location and shipping option. Typically, it ranges from 5-14 days.
9. Are there any shipping fees?
We offer free shipping on some exclusive orders! Usually, shipping fees are calculated at checkout based on your location and the shipping method.
10. What should I do if my order arrives damaged?
Oh no, we’re sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage, and we’ll arrange for a replacement or refund.
11. How do I use a promotional code?
At checkout, you’ll see an option to enter your promotional code. Input your code there, and watch the magic happen as your total adjusts!
12. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placement. Just send us a raven (or an email) with your order details, and we’ll halt the expedition.
13. I received the wrong item, what should I do?
Oops, our navigators must have taken a wrong turn. Contact us with your order details and the issue, and we’ll make it right ASAP.
14. Do you have a size guide?
Yes, we do! On product pages, you’ll find a size guide to help you find the perfect fit for your adventures.
15. How do I contact customer service?
For any questions or just to say hi, email us here.